Welcome to ResponZ

What is ResponZ

ResponZ is a SaaS platform that reads every support conversation from your Intercom workspace and turns them into structured insights. Where Intercom shows you individual conversations, ResponZ shows you patterns: which questions keep coming back, which replies miss the mark, which Help Center articles are missing, and which accounts are starting to slip.

You don't write any code, you don't build dashboards. You connect Intercom in one click, choose an analysis window, and the platform does the rest — continuously.

Who is it for

Key concepts

Three concepts unlock the rest of the platform. They show up across every module.

• Gap — a topic that drives support volume but has no dedicated Help Center article. Each gap is an article you should write.
• Quality score — a 0–100 score assigned to every reply (human or Fin Agent) on four criteria: relevance, accuracy, tone, completeness.
• Cluster — a group of conversations sharing the same topic. The unit we use to measure volume by theme.

What you get

ResponZ ships with eight dashboard modules. Each one answers a single operational question.

• Insights & reliability — the pulse of your support: volume, FRT, average score, negative sentiment.
• Quality scoring — the worst replies surfaced, with reasons, ready to act on.
• Documentation gaps — which Help Center articles to write next, ranked by impact.
• Top questions — recurring conversations grouped by theme.
• Trends & release impact — support volume over time, annotated with your GitHub releases.
• Engagement — outbound campaign performance (surveys, emails, series).
• Targets & churn risk — team KPIs plus a per-account risk score.
• Sprint board — a kanban to turn insights into actions.

Popular topics